Documentation
See our Return Policy, Warranty Guidelines and Terms & Conditions documents
Claims and Returns for Products
Item return for credit can be requested within 30 days of purchase without penalty or restocking fees applying. After 30 days of purchase a standard 20% restocking fee will apply to authorized return items.
Stocking Items
For all returns of stocking items, a minimum of 20% restocking fee will be charged on all authorized returns. All returns claims must be made within 180 days of the purchase date. Claims after 180 days from purchase will not be accepted.
Non-Stocking Item Ordering
Items that are requested to be ordered by Reno Lighting that are not stocked or that are from a third party must be purchased, respecting the minimum quantity and minimum order dollar amount dictated by our terms and conditions, as well as the third parties. Non stocking items order cannot be cancelled and are always final sale.
Pricing on non-stocking items respect the same terms listed in the aforementioned Pricing Terms.
Clearance Products
All items labeled as clearance on website and promotional material are always final sale and cannot be returned for credit. Standard warranty procedures apply.
All claims must be submitted by visiting the RMA/Warranty page at renolighting.com, with the following included:
- Product code/description.
- Purchase order number.
- Reason for claim.
All Returns must be accompanied by a Return Merchandise Authorization (RMA) form provided and approved by Reno Lighting. If items are brought back without an RMA, the drop off items will be refused.
Once a return is approved and an RMA number has been issued to the customer, the product must be returned to us within 30 days at the customer’s expense.
Reno Lighting will send replacement items prepaid to customers on approved warranty claims.
Only products and quantities listed on the RMA will be accepted for return. If returned items do not match the approved RMA, Reno Lighting reserves the right to return the goods to the sender at the sender’s expense.
All stock returns for credit must be in their original packaging, unmarked and in resalable condition.
All stock returns for warranty must have all original components and pieces intact. Items returned with components or pieces missing will not be eligible for return.
Products that have been custom painted at customer’s request are always final sale.
Warranty Coverage
Reno LED Lighting Inc. guarantees that the product shall be free of defects and in good working order as stated in the warranty period listed herein, commencing from original purchase date.
Standard Warranty
RENO LED Lighting provides a warranty for its products, ensuring they are free from defects in materials and workmanship. If, within the specified warranty period, a product is found to be non-compliant with the warranty terms outlined herein, RENO LED Lighting, at its sole discretion, will either:
- Provide a replacement product or replacement components (e.g., LED driver for a fixture) at no charge, or
- Grant the original purchaser a credit toward a product replacement.
If the exact replacement product is unavailable, a comparable product will be provided. RENO LED Lighting is not responsible for labor or transportation costs associated with the removal, return, or installation of products related to a warranty claim. However, at its sole discretion, RENO LED Lighting may offer reasonable labor allowances for warranty-related services, depending on the scope, scale, and nature of the claim.
Limited Extended Warranty
During the Limited Extended Warranty period, the maximum remedy available is a credit for the purchase value (based on the original transaction between RENO LED Lighting and the distributor/customer), depreciated as follows:
- Year 6: 60% of the original purchase value
- Year 7: 50% of the original purchase value
- Year 8: 40% of the original purchase value
- Year 9: 30% of the original purchase value
- Year 10: 20% of the original purchase value
No labor allowance, credit, or reimbursement will be provided for warranty-related removal, return, or installation services during the Limited Extended Warranty period.
How to Submit a Warranty Claim
To initiate a warranty claim, the original purchaser must:
- Retain the failed product.
- Submit an RMA (Return Merchandise Authorization) form or an authorized RENO LED Lighting sales representative within 30 days of product failure.
At its sole discretion, RENO LED Lighting may require the failed product to be returned for analysis. Failure to comply with this request shall render the warranty null and void.
Full Warranty Coverage Information
For full Warranty Coverage details, please download our Full Statement of Warranty.
Reno LED Lighting Inc. [CA] Last updated February 19, 2025
Terms & Conditions of Sale
The following Terms and Conditions of Sale apply to any and all products, brands or services of Reno LED Lighting Inc. or Reno Lighting Inc.
Pricing Terms
All Prices are in (CAD) Canadian currency and are subject to change without notice.
Prices are in effect at the time of quotation and are subject to change without notice. Unless prices are quoted as firm, Reno Lighting reserves the right to invoice at the prices in effect at the date of delivery. Taxes are not included in the given prices.
Minimum Order Terms
Orders of $100 or more are not subject to a minimum order service charge. For orders that do not meet the minimum dollar amount of $100 before taxes, a $20 service charge will be applied.
Shipping Terms
All shipments that meet prepaid shipping will be delivered using our own vehicles or by third party shipping companies at our discretion. Orders below the minimum prepaid will have all delivery charges applied to the customer.
Special shipping requirements that cause additional shipping expenses above normal or regular costs may be charged to the customer, including but are not limited to the following.
- Timed or appointment delivery.
- Multiple delivery attempts.
- Missing or incorrect critical information about the delivery site and tools needed to make the delivery.
Prepaid Minimums List (Canada)
| Province | Pre-Paid Level |
|---|---|
| GTA (Greater Toronto Area) | $100 |
| Ontario (Outside of GTA) | $500 |
| Montreal (Metropolitan Area) | $500 |
| Quebec (Outside of Montreal) | $750 |
| Manitoba | $1200 |
| Alberta | $1200 |
| British Columbia | $1200 |
| Victoria (BC) | $2000 |
| Saskatchewan | $1200 |
| New Brunswick | $1200 |
| Nova Scotia | $1200 |
| Prince Edward Island | $1200 |
| Newfoundland | $1200 |
| Northwest Territories, Nunavut | $2500 |
| Yukon | $2000 |
**All minimum listed are before taxes.
USA
Shipments to the USA for Canadian customers will be subjected to duty and brokerage fees at the customers’ expense.
Air or Sea Shipping
If special air or sea shipments are required to reach a specific destination, additional charges will be applied.
Tailgate Service
$55.00 Not included on prepaid minimums less than $10,000 before taxes.
Shipment & Storage
Delivery of goods must be made within 30 days of Reno Lighting receiving the purchase order, or subject to possible storage charges. Orders exceeding 30 days may not have stocked product on order guaranteed.
Extended dates may apply. For more information, please contact our office or a sales representative.
LED Tube Lamps
Reno Lighting will not assume any responsibility for damage caused by transport on opened/broken case quantity lamps of 3 feet up to 8 feet in length and will be subject to a 20% repackaging fee. If a customer wishes to order broken/opened cases of T8/T5 lamps, they will have to sign a release form before making any such order.
Cancellation Penalty and Charges
Delivery and stock orders may be cancelled prior to shipping. Restocking or failed delivery charges may apply. Reasons for charges include, but are not limited to, the following.
- Delivery is already in transit.
- Pre-scheduled delivery with third party transportation.
- Refused delivery.
If an order is cancelled or refused at the confirmed destination, all costs associated with delivery, restocking and administration fees may be charged to the customer.
Claims for Damaged or Short Shipped
All Reno Lighting products have been factory tested to be free from defects prior to shipping. For all prepaid and charged shipments, the title passes to the purchaser upon delivery to the destination.
All claims for damage or shortages must be reported to the carrier at the point of accepting the delivery. A written note detailing the damage must be on the waybill and signed by the carrier. All claims must be submitted to Reno Lighting within 7 days of receiving the damaged or short shipped delivery. Claims reported after the 7 days will not be accepted. Claims on products that have been modified or altered from the intended purpose of the product will not be accepted
Limited Product Warranty
Reno Lighting warrants its products to be free from defects in materials and workmanship under normal, intended use and service at the time of shipment. Products offered by Reno Lighting must be stored, installed and operated under suitable conditions in accordance with, but not limited to, the latest National Electrical Code, cULus, CSA, and ANSI specifications.
Trademark Policy
Reproduction in print or electronic of any trademarks, brands or logos is prohibited without prior approval. Sale of all Reno Lighting products over the internet is prohibited without prior approval. Sale or export of Reno Lighting products to the USA is prohibited without prior written approval.
Last Updated: March 3, 2025
*Subject to change without notice.
